✅ Telecom Regulatory Authority of India (TRAI) has directed telecom service providers to put all unclaimed subscriber money in consumer protection fund.
✅ With this amendment service provider will deposit any unclaimed consumer money of any form such as excess charges, security deposit, plan charges of failed activations, or any amount belonging to a consumer.
✅ It provides a time of 12 months or period of limitation specified under law whichever is later, after which unclaimed consumer money should be deposited to the fund.
✅ Telecommunication Consumers Education and Protection Fund Regulations were notified in 2007
✅ The income from the fund is utilised for programmes and activities relating to consumer education and protection.
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