SRESTHA

SRESTHA: New R&D organisation to serve the future technology needs of Railways

Nivaran: It is the grievance redressal portal launched by the Ministry of Railways. It is the first IT application to be launched on the Rail Cloud. It is a platform for resolution of service related grievances of serving and former railway employees.

Operation Swarna: Operation Swarn is launched by the Railway Ministry to improve services in Rajdhani and Shatabdi Express trains. Under the project, the Indian Railways will focus attention on 10 key areas —

punctuality, cleanliness, linen, coach interiors, toilets, catering, staff behaviour, security, entertainment, housekeeping and regular feedback.