BEGINNING A CALL - рдХॉрд▓ рд╢ुрд░ू рдХрд░рдиा
1. “Thank you for calling Smith Publishing. How may I direct your call?”
To introduce - рдЕрдкрдиा рдкрд░िрдЪрдп рджेрдиा
2. “Hello, this is Jack Smith”
Ask to speak to somebody - рдХिрд╕ी рд╕े рдмाрдд рдХрд░рдиे рдХे рд▓िрдП рдкूрдЫрдиा
3. “May I speak with…?”
Give a reason - рдмाрдд рдХрд░рдиे рдХा рдХाрд░рдг рджेрдиा
4. “I’m calling about the job opening I saw in the newspaper.”
Asking who is calling - рдкूрдЫрдиा рдХि - "рдХौрди рдмोрд▓ рд░рд╣ा рд╣ै"
5. May I ask who's calling?
When the call is being transferred - рдЬрдм рдХॉрд▓ рдЯ्рд░ांрд╕рдлрд░ рд╣ो рд░рд╣ी рд╣ो
6. “One moment please – I’ll put you through.”
HOLDING THE LINE - рдЗंрддреЫाрд░ рдХрд░рдиा
7. Please hold on.
One moment please.
TAKING / LEAVING MESSAGES - рдоैрд╕ेрдЬ рд▓ेрдиा/рджेрдиा
8. If the person is unavailable - “I’m sorry, she’s out of town at the moment.”
9. Offering to take a message - “Would you like to leave a message?”
10. Replying to the offer - “Could you ask her to call me back?”
11. If you don't want to leave a message - “No thanks, I’ll call back later.”
CLARIFYING/CONFIRMING INFORMATION - рдЬाрдирдХाрд░ी рдХी рдкुрд╖्рдЯि рдХрд░рдиा
12. “Could you spell your last name for me?”
FINISHING A CALL - рдХॉрд▓ рдкूрд░ा рдХрд░рдиा
13. “Well, it was nice talking with you."
Have a nice day!
Informal Telephone Communication
Introduction - рдЕрдкрдиा рдкрд░िрдЪрдп рджेрдиा
14. Hey, it's Jack!
Ask to speak to somebody - рдХिрд╕ी рд╕े рдмाрдд рдХрд░рдиे рдХे рд▓िрдП рдкूрдЫрдиा
15. “Can I speak to Peter?”
Asking someone to wait - рдХिрд╕ी рдХो рдЗंрддреЫाрд░ рдХрд░рдиे рдХे рд▓िрдП рдмोрд▓рдиा
16. Hang on a sec.
If you’re having difficulty hearing the other person on the phone. - рдЬрдм рдЖрдк рдХिрд╕ी рдХो реЮोрди рдоें рдаीрдХ рд╕े рд╕ुрди рдирд╣ीं рдкा рд░рд╣े рд╣ों
17. “There’s a lot of background noise – I can barely hear you.”
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