▪️Launched by the Reserve Bank of India, CMS is a software application to facilitate RBI’s grievance redressal process.
▪️It aims to improve customer experience in timely redressal of grievances.
▪️Customers can lodge complaints against any regulated entity with public interface such as commercial banks, urban cooperative banks, NBFCs.
▪️The complaint would be directed to the appropriate office of the Ombudsman/Regional Office of the RBI.
▪️Complainants can also voluntarily share feedback on their experience in obtaining redressal.
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